How to Renew NOL Card & Travel Passes in 2025 – Fast & Easy

Dubai’s NOL card system is the backbone of the city’s public transportation network, enabling seamless travel across metros, buses, trams, and water buses. Keeping your NOL card active through timely renewal ensures uninterrupted access to Dubai’s extensive transit system. Now, you can easily Renew NOL Card & Travel Passes via NOL Pay App & RTA Website—a hassle-free solution for travelers and residents alike.

This comprehensive guide covers everything you need to know about the NOL card renewal process, from online methods like the NOL Pay App and RTA portal to special considerations for different user groups, ensuring you can navigate Dubai with ease and convenience.

The NOL card serves as your digital wallet for public transportation in Dubai, with various card types designed to meet different travel needs. Renewing your NOL card is essential before it expires to maintain continuous access to Dubai’s transportation system.

The Roads and Transport Authority (RTA) has simplified the renewal process with multiple convenient options available to residents and visitors alike.

NOL cards come in several types, each offering unique benefits:

Most NOL cards have a validity period of 5 years, after which renewal becomes necessary to continue using Dubai’s public transport services.

Renewing your NOL card online through the RTA website is perhaps the most convenient method for Dubai residents and visitors. This process eliminates the need to visit physical locations and can be completed within minutes from the comfort of your home.

Following these simple steps will ensure a smooth renewal experience:

After payment processing, your renewed travel pass will be automatically activated. For activation, use your card at any online parking meter or Metro gate after approximately 45 minutes.

The NOL Pay App offers a modern, mobile-friendly alternative for NOL card renewal in Dubai. This application simplifies the renewal process and puts card management literally in the palm of your hand.

The mobile application streamlines renewal through these steps:

The app offers additional features beyond renewal, including balance checking, transaction history viewing, and even purchasing virtual NOL cards for immediate use.

While online renewal options offer convenience, traditional offline methods remain available for those who prefer in-person service or don’t have immediate internet access.

Station-based renewal options include:

Ticket Vending Machines (TVM)

Ticket Office at Metro Stations

These offline methods are particularly useful for 7-day Travel Pass holders using anonymous NOL cards, which can be renewed through TVMs and Ticket Office Machines (TOMs) at metro stations.

Understanding the costs associated with NOL card renewal helps in planning your transportation budget effectively. Renewal fees vary based on the type of card and travel pass.

Current renewal fees include:

Payment options for renewal include:

Price adjustments may occur periodically, so checking the official RTA website for the most current fee information is recommended before initiating renewal.

Student NOL cards offer discounted travel rates for eligible students enrolled in recognized educational institutions in Dubai. The renewal process has specific requirements to verify continued eligibility.

Students need to follow these steps:

Most educational institutions in Dubai have streamlined processes for providing the required documentation. For example, Middlesex University Dubai provides status letters within 5 working days after submitting a request form.

Senior citizens in Dubai enjoy special privileges for public transportation, including discounted NOL card rates. The renewal process is designed to be straightforward for this demographic.

Seniors (aged 60 and above) need to provide:

The renewal process can be completed at RTA customer happiness centers or designated NOL service centers throughout Dubai. Senior citizens may also qualify for additional transportation discounts and benefits that can be applied during the renewal process.

Losing your NOL card doesn’t mean losing your balance or travel privileges. The RTA has established procedures for handling lost card situations and facilitating renewals.

If your NOL card is lost or stolen:

Unregistered cards unfortunately cannot have their balances recovered, which highlights the importance of registering your NOL card, especially if you maintain significant balances.

Understanding when to renew your NOL card or travel pass helps avoid interruption to your transportation services in Dubai.

For optimal renewal timing:

Setting up renewal reminders through the NOL Pay App or your personal calendar can help ensure timely renewal and uninterrupted travel service throughout Dubai.

While the NOL Pay App offers convenience, users may occasionally encounter technical issues during the renewal process. Understanding common problems and their solutions ensures a smoother experience.

If you encounter problems:

Payment Failure

App Crashes During Renewal

Card Not Recognized

For persistent issues, contacting RTA customer support at 800 9090 provides direct assistance with renewal-related concerns.

The RTA offers comprehensive support channels for customers experiencing difficulties with NOL card renewal or requiring additional information.

When you need assistance:

Customer support services are typically available seven days a week during standard business hours, with some digital support options available.

Renewing your NOL card before expiration offers several advantages beyond basic transportation access.

Benefits include:

Many regular commuters schedule periodic renewal checks as part of their routine transportation management to ensure continuous service availability.

How long does NOL card renewal processing take?

Most online renewals are processed within a few hours, though some may take up to 24 hours for full activation.

Can I transfer my balance when renewing my NOL card?

Balance transfer is only possible when replacing a registered NOL card, not during standard renewal.

Is there a refund policy for travel pass renewals?

The RTA generally does not offer refunds for travel pass renewals, so ensure you select the correct pass before payment.

Can I renew multiple NOL cards through one account?

Yes, the NOL Pay App and RTA website allow management and renewal of multiple cards under a single user account.

What happens if I don’t renew my NOL card on time?

Expired cards cannot be used for travel, requiring renewal before regaining transportation access.

Renewing your NOL Card in Dubai is quick and convenient, whether online via the NOL Pay App or RTA website, at metro stations, or through ticket offices. Ensure timely renewal (5 days before/after expiry) to avoid service disruptions, with varying fees based on card type and travel zones. Students, seniors, and People of Determination enjoy discounted rates, while registered users benefit from balance protection if cards are lost. Stay updated on requirements to enjoy uninterrupted access to Dubai’s metro, buses, trams, parking, and retail services—keeping your travel seamless across the city.