how to Nol Card Refund Process in 2025: Full Guide

BySheikh Aali

Refund NOL card – If you have an RTA NOL card with unused balance in Dubai, you can reclaim your funds easily. Whether your card is lost or no longer in use, this guide explains the simple steps to recover your remaining balance.

Learn how to get a refund NOL card process online or in person using official RTA methods. Below are clear and quick ways to claim your balance back without hassle.

How to Refund NOL Card in 2025, checkout

Here are four detailed methods to refund NOL card balance efficiently:

NOL card refund Balance Through RTA Website

Follow these steps to apply for a refund NOL card process online via the RTA website:

  • Go to the official RTA website and log in (create an account if you’re new)
  • Under the Public Transport section, find “Refund Requests”
  • Enter your NOL tag ID (the 16-digit number on the back of your card) and your registered mobile number for verification
  • Choose your preferred refund method:
  • Cash Refund: Collect cash within 7 days at metro stations or smart teller machines
  • Balance Transfer: Move funds directly to a new NOL card
  • Review your details and submit the request. You’ll receive a confirmation SMS or email within 1–2 hours

Note: Make sure your lost card is marked as inactive — report it missing on the website first if needed.

Use Nol Pay App for Card Balance & Transactions

Nol Pay App

Here’s how to apply for a refund NOL card process using the Nol Pay app :

  • Download and install the Nol Pay app (available on iOS and Android), then sign in
  • Go to the Services menu and select “Refund NOL Card Balance”
  • Either scan the QR code on your card or enter the NOL tag ID manually
  • Choose your preferred refund method:
  • E-wallet transfer – get funds added to your digital wallet
  • Cash pickup – collect cash at designated RTA centers
  • Track your refund status under the “My Transactions” tab in the app

Tip: Most refunds are processed within 24–48 hours on weekdays.

How to Use Ticket Vending Machines for Nol Card

Follow these steps to request a refund NOL card at an RTA ticket vending machine :

  • Find an RTA ticket vending machine at any metro station or bus depot
  • On the screen, select “Refund Services” and ask for agent assistance if needed
  • Insert your NOL card or enter the NOL tag ID manually
  • Choose your refund type and confirm your identity using an Emirates ID
  • Collect the printed receipt with a reference number to track your refund status

Note: These machines are available daily from 5 AM to 12 AM .

Visit a Customer Service Center for Nol Card Assistance

Here are two official ways to request a NOL card refund through RTA support:

Option 1: Contact RTA via Phone

  • Call the toll-free number 800 90 90 between 7 AM and 8 PM
  • Provide your NOL tag ID , a copy of your passport or Emirates ID , and the reason for refund
  • An RTA agent will send a refund form by email — submit it via the RTA portal to proceed

Option 2: Visit an RTA Service Center

  • Go to any RTA center (e.g., Al Kifaf, Deira) in person
  • Bring your original ID and the NOL card (if available)
  • Refunds may be processed on-site for instant cash pickup

Processing Time: Allow 3–5 business days for refunds sent via bank transfer.

Required Documents to Refund Nol Card: Full List


To ensure a smooth refund process for your RTA Nol Card, prepare the following documents and understand key requirements:

Required Documents

Here are the key documents and details needed for a refund NOL card or balance transfer :

  • NOL Card Tag ID: A unique 16-digit number found on the back of your physical card. If you lost your card, retrieve it using the Nol Pay app or RTA website with your registered mobile number.
  • Replacement NOL Card: Provide the Tag ID of the registered card you want to receive funds. Make sure the new card is activated and linked to your RTA account .
  • Registered Mobile Number: The number must match the one on your NOL card profile . To change it, visit an RTA service center with your Emirates ID .
  • ID/Passport: Present an original Emirates ID , passport , or UAE driving license for verification. Clear and valid copies are accepted if submitting digitally.
  • Bank Account Details (for direct transfers): Provide your IBAN , account holder name , and bank branch . Confirm that the account supports AED transactions .

Having these ready ensures a smooth refund or balance transfer process through RTA.

Service Fees

Here are the key details about NOL card refund types and fees :

  • Cash Refund:
    A service fee of 2.5% of the refund amount , with a minimum of AED 5 (whichever is higher).
    Example: AED 200 refund = AED 5 fee | AED 300 refund = AED 7.5 fee
  • Balance Transfer:
    No fee when transferring to another registered NOL card under the same account name .
  • Overcharge Refund:
    Free of charge for errors like double deductions at metro gates .
    Submit a screenshot of the error as proof during the refund request.

Choose the best refund option based on your needs and avoid unnecessary charges.

Refund Nol Card Balance – Processing Time for

Here’s what to expect for refund NOL card and transfer processing times :

  • Standard Refund:
    Approved within 4 working days (excluding weekends and RTA holidays).
    Delays may occur if documents are missing or incomplete .
  • Overcharge Refund:
    Resolved in 3 days for clear cases like double deductions.
    If system checks find issues, allow up to 7 days for manual review.
  • Balance Transfer:
    Funds appear on the new card within 45 minutes to 4 hours .
    Confirm activation by tapping the card at a metro gate or bus validator .

Plan accordingly and ensure all documents are complete to avoid delays.

Track Your Nol Card Refund Status Easily

Here’s how to track your refund NOL card status and important policy details:

  • Online:
    Log in to the RTA website , go to the Refund Status tab , and enter your Tag ID and reference number .
  • Nol Pay App:
    Open the app, go to Transaction History , and filter by Refunds to see your request status.
  • Customer Service:
    Call 800 90 90 and provide your application reference number to check your refund progress.

Important Notes:

  • Under AED 100: You can get an instant cash refund at metro station ticket offices.
  • Over AED 100: Funds must be transferred to another registered NOL card (no cash option).
  • Expired Cards: Refunds must be requested within 6 months of the card’s expiry date.
  • Corporate Cards: Require a company authorization letter for any balance transfer or refund.

Make sure to follow the right process based on your refund amount and card type.

FAQs

What are the ways to refund my NOL card balance in 2025?

You can request a refund NOL card through the RTA website , Nol Pay app , ticket vending machines , or by visiting any RTA customer service center . You’ll need your NOL Tag ID , registered mobile number , and other required details to complete the process.

Can I get a cash refund for any NOL card balance?

Yes, if your NOL card balance is under AED 100 , you can collect it as cash at metro station ticket offices. For balances over AED 100 , refunds are processed only as a balance transfer to another registered NOL card.

What documents do I need to apply for a refund NOL card?

You’ll need your NOL Tag ID , a copy of your Emirates ID, passport, or UAE driving license , and your registered mobile number . If transferring funds, provide a linked NOL card . If the card is lost, you may need to enter a PIN code or verify identity.

How long does it take to process a refund NOL card?

Most refund requests are processed within 4 calendar days . For overcharge claims , allow 3–7 days depending on verification needs.

What fees are involved in the refund NOL card process?

There are no fees for balance transfers . However, cash refunds carry a charge of 2.5% of the refund amount , with a minimum of AED 5 (whichever is higher). Lost card replacement costs AED 70 .

How do I get a refund if I lost my NOL card?

Submit a refund request online via the RTA website using your NOL Tag ID . Choose either a cash refund (available at metro stations) or a balance transfer . The process takes up to 4 working days after approval.

What can I do with my expired NOL card?

You can still claim the remaining balance within 6 months of expiry . Use the RTA website or Nol Pay app to request a refund. Expired cards follow the same refund rules as active ones.

Conclusion

To get a refund for your RTA NOL Card in Dubai , gather your NOL Tag ID , Emirates ID/passport , and bank details (if needed). You can apply online through the RTA website or Nol Pay app for fast processing, or visit ticket machines or RTA service centers for in-person support. Cash refunds for balances under AED 100 come with a 2.5% fee , while balance transfers for amounts over AED 100 are free and usually completed within hours.

Track your refund status online using your reference number , or contact RTA support at 800 90 90 for help. If your NOL card has expired , submit a refund request within 6 months of expiry using the same process as for active cards. Corporate cardholders must also provide an authorization letter . Make sure all your documents are valid and up to date to avoid delays. For any issues, reach out to RTA customer service for assistance.

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