Services

Welcome to NOL Card Check’s Services page, where our goal is to give you all-inclusive solutions for handling your NOL card and improving your trip to Dubai. Our platform provides a number of crucial services designed to satisfy your transportation requirements, regardless of whether you live there, travel every day, or are a visitor. What we provide is as follows:

A Step-by-Step Guide to All Services

Here’s a detailed breakdown of each service for checking your Nol Card balance in Dubai, including features, steps, and tips:

1. Online Balance Check via RTA Dubai Website/App

The RTA Dubai website and mobile app offer the most convenient way to check your Nol Card balance digitally. After logging into your RTA account (or creating one), you can link your Nol Card to view real-time balance updates, transaction history, and even recharge your card instantly. This service is ideal for tech-savvy users who prefer managing their travel expenses on the go.

Steps to Check Balance Online:

  1. Download the RTA Dubai or Nol Pay app (available on iOS/Android).
  2. Register/log in and navigate to the “Nol Card Services” section.
  3. Enter your card’s 10-digit ID (found on the back of physical cards).
  4. View your balance, recent trips, and top-up options.
Key Benefits:
  • Accessible 24/7 from anywhere.
  • Track spending patterns and plan budgets.
  • Securely recharge using credit/debit cards or Apple/Google Pay.

Pro Tip: Bookmark the RTA portal for quick access. Ensure your card is registered (for Blue Cards) to unlock auto-top-up and balance protection.

2. SMS Service

For users without internet access, the SMS balance check is a lifesaver. Simply send a text message to RTA’s designated number, and you’ll receive an instant update on your remaining balance.

Steps to Check Balance via SMS:

  1. Type “Balance [Space] [Your 10-Digit Nol Card ID]” (e.g., “Balance 1234567890”).
  2. Send the message to 4488.
  3. Receive an SMS reply with your current balance.
Key Benefits:
  • Works on all mobile devices (no app required).
  • Instant results, even in low-network areas.
  • Useful for older phones or tourists without local data plans.

Note: Standard SMS charges apply. Double-check your card ID to avoid errors.

3. Ticket Vending Machines (TVMs) at Metro Stations

Every Dubai metro, tram, and major bus station has ticket vending machines (TVMs) that allow you to check your Nol Card balance physically.

Steps to Check Balance at TVMs:

  1. Tap your Nol Card on the machine’s reader.
  2. Select “View Balance” from the menu.
  3. The screen will display your remaining balance and recent transactions.
Key Benefits:
  • Available 24/7 at all transit hubs.
  • Option to top up immediately if balance is low.
  • Multilingual interface (Arabic, English, etc.).

Pro Tip: Use TVMs during off-peak hours to avoid queues.

4. RTA Customer Service Call (800 9090)

The RTA helpline (800 9090) provides personalized assistance for balance inquiries, especially for users uncomfortable with digital tools.

Steps to Check Balance via Call:

  1. Dial 800 9090 (toll-free within the UAE).
  2. Follow the IVR prompts to connect with an agent.
  3. Provide your Nol Card ID for verification.
  4. The agent will share your balance and transaction details.
Key Benefits:
  • Human support for complex queries.
  • Available in multiple languages.
  • Option to report lost/stolen cards.

Note: Keep your card handy for quick reference during the call.

5. Retail Outlets & Partner Stores

Selected retail partners like Carrefour, Zoom, and Spinneys allow you to check your Nol Card balance while shopping.

Steps to Check Balance at Retailers:

  1. Visit the customer service counter.
  2. Hand over your Nol Card.
  3. The staff will swipe it and inform you of the balance.
Key Benefits:
  • Combine errands with balance checks.
  • No need to visit a metro station.

Pro Tip: Confirm balance-check availability with the store beforehand.

6. WhatsApp Service

RTA Dubai’s official WhatsApp account (+971 58 100 9090) offers a chat-based balance inquiry service.

Steps to Check Balance via WhatsApp:

  1. Save the number and send a message saying “Check Nol Balance”.
  2. Follow the bot’s instructions to share your card ID.
  3. Receive balance details within minutes.
Key Benefits:
  • Familiar interface for frequent WhatsApp users.
  • Option to ask follow-up questions.

Note: Service operates during standard business hours.

7. Apple Wallet/Google Pay (Virtual Nol Card)

If you use the Nol Virtual Card (linked to Apple Wallet or Google Pay), your balance is visible directly in the app.

Steps to Check Virtual Card Balance:

  1. Open your Apple Wallet or Google Pay app.
  2. Select your Nol Virtual Card.
  3. View the balance under “Transit Card Details.”
Key Benefits:
  • No physical card needed.
  • Real-time updates with every tap.

Requirement: NFC-enabled smartphone.

8. Auto-Balance Alerts (Blue Card)

Blue Card holders can enable auto-balance alerts via email/SMS to avoid running low unexpectedly.

Steps to Set Up Alerts:

  1. Register your Blue Card on the RTA website/app.
  2. Enable notifications in the “Account Settings” section.
  3. Set a threshold (e.g., AED 10) for alerts.
Key Benefits:
  • Proactive reminders to recharge.
  • Ideal for busy commuters.

Final Tip: Bookmark 2–3 methods (e.g., app + SMS) for backup. Always keep your card topped up!